About Us - Specialist Group Pty Ltd
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About Us

Formerly known as Specialist Australian Security Group SASG

ABOUT SPECIALIST GROUP

Specialist Group (formerly known as Specialist Australian Security Group SASG) is one of Australia’s largest privately owned Grade A1 control rooms. We maintain the highest standards in the industry. At Specialist Group, we never lose site of the fact that you rely on us to respond to situations prompty in order to deter & prevent the loss of assets, & more importantly lives.

Specialist Group’s growth is as a result of the close relationships that we have with our customers & by having a small business approach to providing a high level of customer service which we pride ourselves on.

 

  • Providing a higher level of service than our clients expect
  • Being able to respond quickly to client’s needs & requirements.
  • Flexibility in our structure and approach.
  • Working with & supporting our clients to protect their business.

 

Specialist Group has been a Grade A1 alarm monitoring centre since it first opened in 1998. This is the highest grading available in the industry in accordance with the Australian Standards 2201.2.

The grading requires high priority conditions such as Holdup, Duress, & Smoke detectors to be actioned within 60 seconds atleast 95% of the time.

 

  • Specialist Group has exceeded this requirement for the last 15 years
  • Over the last 12 months the average amount of time it has taken us to answer high priority events is just 12 seconds.

A SUBSIDIARY OF ONWATCH

Onwatch-Logo-1Specialist Group is a subsidiary of Onwatch Pty Ltd, one of Australia’s largest premium security providers. Based in Double Bay, Sydney’s Eastern Suburbs, Onwatch has become a national security provider, working in conjunction with select service technicians around the country.
Operating Grade A1 monitoring centres in both Sydney and Melbourne allows Onwatch to offer a comprehensive redundancy service, providing our customers with peace of mind, knowing Onwatch has constant communication with their alarm system.